Shipping policy
SHIPPING & DELIVERY
Thank you for shopping with Crafted to Colour! We currently ship Australia-wide and offer standard shipping, express shipping and local delivery for eligible addresses in the Gold Coast and Brisbane areas.
ORDER PROCESSING
Orders are packed and dispatched within 1–2 business days. Business days exclude weekends and Queensland public holidays.
I know that when you find the perfect creative goodies, you want them as soon as possible! That’s one of the reasons I wanted to keep Crafted to Colour stock here in Australia. Wherever possible, I’ll aim to pack and dispatch your order on the same business day, but please allow the official 1–2 business-day processing timeframe.
During launches, sales and other busy periods, processing may take a little longer. We’ll let you know if there is an unexpected delay with your order.
STANDARD AND EXPRESS SHIPPING
Standard and express shipping options are available at checkout. Shipping costs are calculated based on your order and delivery address and will be displayed before payment.
Delivery timeframes begin after your order has been packed and dispatched. Express shipping speeds up the delivery journey, but it does not change our 1–2 business-day processing time.
Delivery estimates are provided as a guide only. Delays caused by postal carriers, severe weather, public holidays or other circumstances outside our control may occasionally occur.
LOCAL DELIVERY
Local delivery is available for eligible addresses within our delivery area. If your address qualifies, the local delivery option and applicable fee will appear at checkout.
Local orders will be delivered within 48 hours after the order is placed unless another timeframe has been arranged with you. Please ensure your delivery address and contact details are correct and that there is a safe place to leave the parcel.
ORDER TRACKING
When tracking is available, you’ll receive a shipping confirmation email containing your tracking details once your order has been dispatched. Please allow a little time for the carrier’s tracking system to update.
INCORRECT DELIVERY DETAILS
Please check your delivery address carefully before completing your order. If you notice a mistake, email craftedtocolour@gmail.com as soon as possible.
We’ll do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been packed or sent. Additional postage charges may apply if an order is returned because an incorrect or incomplete address was supplied.
DELAYED OR MISSING ORDERS
If your tracking hasn’t updated or your order is taking longer than expected, please check the tracking information and contact the carrier first. You can also email us at craftedtocolour@gmail.com, and we’ll do our best to help investigate.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive the wrong item, please email craftedtocolour@gmail.com within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can assess the issue and arrange an appropriate solution.
CONTACT US
If you have any questions about shipping or delivery, please email craftedtocolour@gmail.com.